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FAQ
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  • Q How do you provide after-sales service?

    A
    We are a professional conveyor belt machine manufacturer, which can provide the most direct and comprehensive after-sales service. We have a dedicated after-sales team to provide you with after-sales service 24 hours a day, via video call!
    We provide one-year warranty service for the machine, and provide maintenance parts free of charge. Every machine has it own number, which can help us to lock the problem!
  • Q How do you guarantee the quality of the machine?

    A
    We are mass-produced, such as air-cooled parts, we are produced in 100 units, the precision is well controlled, and the parts suppliers will also cooperate well. 
    Once engineers designed a new machine,we will using splicing work shop to find out the problem and solved it. (Ensure the customer use effect.)
    Every machine has them own number, If someone feedback problem,we can find out if same batch machines had same problem through this number and then solve them in time.
  • Q The air cooled splicing machine is so expensive, why choose it?

    A
    Compared with water cooled splicing machine, its price is indeed more expensive, but it has the following advantages:
    The air-cooled machine can adapt to the belt splicing work with higher requirements.
    It can save working time and space in the workshop.
    Portable, can be used for customer maintenance.
    Important components are imported: SMC controller import from Japan, high quality axial fan from Taiwan, great air pump from Germany, etc.
  • Q How long is your company's history and how big is it?

    A
    Our company was established in 2006 and has a history of 17 years.
    Our workshop covers an area of more than 3000 square meters and is integrated with the office, so we can provide you with prompt and complete services.
  • Q Can you provide belts?

    A
    Yes! HOLO can not only provide you with superior machines, but also provide you with China's first-class belts, guide , cleat, etc.
    If you have any needs, you can tell us, we will do our best to help your business.
  • Q How do you provide after-sales service?

    A
    At any time, you can tell us what is wrong with the machine through photos, videos, and video calls.
    We will directly let an engineer solve your problem one-on-one.
  • Q Can you supply custom service?

    A
    No problem at all. Let our design team know if you have any custom needs.
  • Q How do you package machines?

    A
    Generally, HOLO will pack in extremely strong wooden cases.
    If customers have the need to reduce costs, carton packaging can also be available.
  • Q What payment term does HOLO accept?

    A
    HOLO accepts 100% T/T EXW generally. 
    You can share with us your preferred mode of payments, and our sales team is open for discussion.
  • Q How long is the lead time of the machine?

    A Most machines only need 2-5 days, some customized machines need about 30 days.
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  RM201 BLDG3 NO188 WANGXIN ROAD DONGSHAN STR. 
RUIAN ZHEJIANG CHINA
Skype:holosales
WhatsApp:+86-17306879856
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